Managing Alarm Notification Rules


An alarm notification is a method used to send alarms when the alarm meets the trigger condition. In Alarm Management, you can configure a pop-up, email, or SMS message notification for alarms.

Prerequisites


Before starting, make sure you have the following ready:

  • The current account has been assigned the required asset permissions and a menu group, including Alarm Notification. If not assigned, contact the OU administrator.

  • The SMS notification feature is additionally billed on OU basis. To receive SMS notifications when the SMS notification rule is triggered, make sure the quota is requested in EnOS Notification Management.

Creating a Pop-Up Notification Rule


  1. Select Alarm Notification in the left navigation bar to access the Alarm Notification page.

  2. Select New Notification Rule, and enter the following in Basic Information:

    • Rule Name: Enter the name of the alarm notification rule.

    • Notified By: Select Pop-up as the notification type of the alarm, after which the account that has asset access permissions can view triggered alarms in Notifications. For more information about notification settings, see Customizing Notifying Methods.

    • Enable Notification Rule: Enabled by default. If disabled, the notification rule will not take effect.

  3. In Notification Range, select the relevant alarm information to restrict the scope of the notification rule:

    • Alarm Group: Select the group to which the alarm severities and alarm types belong.

    • Notification Range: Select how to restrict the range for alarm notification.

      • By Alarm Severity & Type: Restrict the range for alarm notification by alarm severity and alarm type. After selecting, continue to select Alarm Severity and Alarm Type in order.

        • Alarm Severity: Select the severities of alarms to be notified.

        • Alarm Type: Select the types of alarms to be notified.

      • By Alarm Rule: Restrict the range for alarm notification by alarm trigger rule. After selecting, choose the target alarm trigger rules in Alarm Rule. Alarm notification recipients receive notifications only when assets generate alarms based on the selected trigger rules. Valid Scope does not apply to this kind of notification range.

      • By Status Code: This option appears in Notification Range only when Alarm Group is selected as Wind. After selecting, use +Status Code to add status codes and send alarm notifications related to these status codes to notification recipients.

  4. When Notification Range is selected as By Alarm Severity & Type or By Status Code, in Valid Scope, select the asset type or assets to which the alarm notification rule applies. If a single valid scope does not meet your actual needs, you can click Add Scope to configure multiple valid scopes for your alarm notification rule.

  5. In Notification Settings, configure Menu Access in Pop-up: select Active Alarm or Alarm Log as the menu to which users are directed when they select the triggered alarm in the notification center.

  6. Select Save.


After creating an alarm notification rule, you can view the corresponding entry in the list on the Alarm Notification page.

Note

  • To add more site types, device types, component types, groups, alarm severities, and alarm types, contact the device manager.

  • If you need to add more sites, devices, or component instances, contact the device manager.

Creating an Email/SMS Notification Rule


  1. Select Alarm Notification in the left navigation bar to access the Alarm Notification page.

  2. Select New Notification Rule, and enter the following in Basic Information:

    • Rule Name: Enter the name of the alarm notification rule.

    • Notified By: Select E-mail/SMS as the alarm notification type, whereupon the triggered alarms will notify users via email or SMS message.

    • Enable Notification Rule: Enabled by default. If disabled, the notification rule will not take effect.

  3. In Notification Range, select the relevant alarm information to restrict the scope of the notification rule:

    • Alarm Group: Select the group to which the alarm severities and alarm types belong.

    • Notification Range: Select how to restrict the range for alarm notification.

      • By Alarm Severity & Type: Restrict the range for alarm notification by alarm severity and alarm type. After selecting, continue to select Alarm Severity and Alarm Type in order.

        • Alarm Severity: Select the severities of alarms to be notified.

        • Alarm Type: Select the types of alarms to be notified.

      • By Alarm Rule: Restrict the range for alarm notification by alarm trigger rule. After selecting, choose the target alarm trigger rules in Alarm Rule. Alarm notification recipients receive notifications only when assets generate alarms based on the selected trigger rules. Valid Scope does not apply to this kind of notification range.

      • By Status Code: This option appears in Notification Range only when Alarm Group is selected as Wind. After selecting, use +Status Code to add status codes and send alarm notifications related to these status codes to notification recipients.

  4. When Notification Range is selected as By Alarm Severity & Type or By Status Code, in Valid Scope, select the asset type or assets to which the alarm notification rule applies. If a single valid scope does not meet your actual needs, you can click Add Scope to configure multiple valid scopes for your alarm notification rule.

  5. Enter the following information in Notification Settings:

    • Language: Select Chinese, English, or Japanese as the language of notification content in emails and SMS messages.

    • Notified By: Choose to receive alarm notifications by Email or SMS. Multiple selections are supported.

    • Menu Access in Email: When Notified By is Email, you can select Active Alarm or Alarm Log as the menu entry that users select in a triggered alarm email. This configuration item takes effect only in triggered alarm emails; in alarm recovery emails, users are always directed to the Alarm Log menu.

    • Notification Type

      • Instant: When the alarm is triggered, the end user is notified immediately.

      • Scheduled: After the alarm is triggered, the alarm notification is sent to the end user at a specified time or frequency. After selecting, click Add Period to configure the following notification forms:

        • By Intervals: Aggregates and sends all active alarms within a specified Notification Intervals for a specified Start/End time in a specified Time Zone. When Notification Intervals is selected as Summarize at End Time, all active alarms within the set time period will be sent at once at the end of the configured interval.

        • By Day: Send alarm notifications for the last 24 hours at the set time of the date.

        When Notification Range is selected as By Alarm Rule or By Status Code, Notification Type supports only Instant.

    • Notification Period: Configure the time period during which alarm notification recipients can receive notifications. Recipients do not receive notifications outside the configured period. Defaults to Any Time; you can also customize the period.

    • Notification for Alarm Recovery: Select Enabled or Disabled. Defaults to Disabled. When enabled, alarm notification recipients also receive a notification when the alarm recovers, so they can keep track of critical alarm events.

  6. Select Save.


After creating an alarm notification rule, you can view the corresponding entry in the list on the Alarm Notification page. Once an email/SMS notification rule is triggered, the email and SMS message sent contain the following information:

  • The alarm notification email contains information such as device type, alarm severity, alarm type, alarm device, and duration.

  • The alarm notification SMS message contains information such as time, time zone, and number of alarms.

Note

  • To add more site types, device types, component types, groups, alarm severities, and alarm types, contact the device manager.

  • If you need to add more sites, devices, or component instances, contact the device manager.

  • To customize the sender, email and SMS templates, or the domain of links in emails for the alarm email and SMS notifications of the current OU, contact the O&M personnel.

Configuring Alarm Notification Recipients


  1. Select Alarm Notification in the left navigation bar to access the Alarm Notification page.

  2. Select Assign in the target alarm notification rule row to set the recipients of notification rules. The pop-up alarm notification is assigned to all users under the current OU by default.

  3. On the Assign page, select Assign To, and select the user in the pop-up window.

  4. Click OK.

Configuring SMS Notification Quota


  1. Log in to EnOS Application Portal > Developer Console and select Notification Management > Quota.

  2. Select Alarm Management as the target application.

  3. Turn on the Limit Quota quota_icon switch.

  4. Select Nexmo as the overseas telecommunications service provider or EnOS China as China’s telecommunications service provider.

  5. After select Request and configure the relevant information in the pop-up window, select OK to wait for the approval of the quota request.

Once the request is approved, the configured recipients will receive SMS notifications after the SMS notification rules are triggered. If the quota is reduced to 0, the system will stop pushing notifications to recipients.

Editing an Alarm Notification Rule


  1. Select Alarm Notification in the left navigation bar to access the Alarm Notification page.

  2. Select Edit in the target alarm notification rule row.

Deleting an Alarm Notification Rule


  1. Select Alarm Notification in the left navigation bar to access the Alarm Notification page.

  2. Select Delete in the target alarm notification rule row. Deleted alarm notification rules cannot be restored once deleted.