Managing Devices


This section shows device management operations such as exporting, importing, allocating, and deleting.

Editing Devices


  1. Select Device Provisioning Service > Registration Group Management from the left navigation pane.

  2. Locate the registration group of the device(s) that you wish to edit, and click View Details view.

  3. Click Device Information.

  4. Locate the device that you wish to edit, and click View Details edit.

  5. All fields except Device Serial No. can be edited. After editing, click Save.

Exporting Devices


  1. Select Device Provisioning Service > Registration Group Management from the left navigation pane.

  2. Locate the registration group of the device(s) that you wish to export, and click View Details view.

  3. Click Device Information > Batch Operations.

  4. Select the device(s) that you wish to export, and click … > Export Device Info.

  5. Save the generated CSV file to your local directory.

Importing Devices


  1. Select Device Provisioning Service > Registration Group Management from the left navigation pane.

  2. Locate the registration group that you wish to import devices to, and click View Details view.

  3. Click Device Information > Import.

  4. If you require a template to fill in the device information, click Register Device Template (.csv) to download the template. Fill in the device information in the template after downloading.

  5. Click Upload File to upload the CSV file. The maximum file size is 2M and the maximum records per file is 1000.

  6. Click Confirm.

Successfully imported devices will be registered in the registration group and will appear in the list under Device Information.

Exporting QR Code


  1. Select Device Provisioning Service > Registration Group Management from the left navigation pane.

  2. Locate the registration group of the device(s) that you wish to export its QR code, and click View Details view.

  3. Click Device Information > Batch Operations.

  4. Select the device(s) that you wish to export its QR code, and click … > Export QR Code.

  5. Save the generated ZIP file to your local directory.

Resetting Allocation Status


  1. Select Device Provisioning Service > Registration Group Management from the left navigation pane.

  2. Locate the registration group of the device(s) that you wish to reset its allocation status, and click View Details view.

  3. Click Device Information > Batch Operations.

  4. Select the device(s) that you wish to reset its allocation status and click Reset Allocation Status. Click Confirm in the pop-up window.

The Allocation Status of the device(s) will be changed too Not allocated. This will disconnect the device(s) from its current environment/OU.

Allocating Devices


Note

Ensure that a model with the same model identifier (model ID) used by the device that you are allocating exists in the new environment/OU that you are allocating the device to. If required, you can create a new model with the same model ID in the new environment/OU. For more information, see Creating a Model.


  1. Select Device Provisioning Service > Registration Group Management from the left navigation pane.

  2. Locate the registration group of the device(s) that you wish to allocate, and click View Details view.

  3. Click Device Information > Batch Operations.

  4. Before going to the next step, ensure that the Allocation Status of the device(s) you wish to allocate is Not allocated. If a device has already been allocated, you need to reset the allocation status first.

  5. Check that the details of the environment/OU for the device(s) is the one you wish to allocate to. Devices can be allocated according to the environment/OU specified either for the registration group, or for the device itself. If it is specified for both areas, the device will be allocated according to the environment/OU specified for the device.

    • Registration group: Click the Group Information tab to check or edit if required.

    • Device: Click the device’s View Details view to check or edit if required.

  6. Select the device(s) that you wish to allocate and click Allocate.

Once successfully allocated and onboarded, Allocated Environment/OU of the device(s) will show the updated information. The device will also appear in the list of devices under the specified environment/OU in Device Management > Device Assets. If the device is reallocated to a new environment/OU, it will have a new asset ID, product key, and device secret.

Replacing Devices


You can replace devices in the event where the device has malfunctioned or requires upgrades.

  1. Select Device Provisioning Service > Registration Group Management from the left navigation pane.

  2. Locate the registration group of the device(s) that you wish to replace, and click View Details view.

  3. Click Device Information.

  4. Locate the device that you wish to replace. Allocate the device to an environment/OU if it is not done yet.

  5. Click Replace replace.

  6. Select Manual Input to manually enter a device serial number (1 - 64 characters) or System Generated to let the system generate a device serial number.

  7. Enter a Batch Tag for this registration (1 - 64 characters) and enter a Description for the device (max 512 characters).

  8. Click Confirm.

Successfully replaced devices will have new device keys and device secrets. Their asset IDs remain unchanged.

Deleting Devices


  1. Select Device Provisioning Service > Registration Group Management from the left navigation pane.

  2. Locate the registration group of the device(s) that you wish to delete, and click View Details view.

  3. Click Device Information.

  4. There are two ways to delete devices from registration groups.

    • Locate the device that you wish to delete, and click Delete delete.

    • Select one or more devices that you wish to delete in the list, and click Batch Operations > … > Delete.

Deleted devices will be removed from the list.